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20 December 2012

Two wheelchair policy - media statement Concerns have been raised with the Commission in relation to the policy of certain airlines accepting bookings for only two customers requiring wheelchair assistance on each flight. Where there are already two bookings made for wheelchair assistance on the flight the customer wishes to book, the airline contacts the customer to make alternative arrangements. These may include moving the customer to a different flight or providing a full refund. The Commission considers that the concerns that this two wheelchair policy discriminates on the ground of disability should be investigated. The Commission will raise these concerns with the Minister for Transport and consider holding an inquiry into the two wheelchair policy in 2013. Up to the minute information on human rights is now available on twitter at twitter.com/AusHumanRights.