Supporting a person with difficult behaviors begins when we make a commitment to know the person. Sadly, it is often the case that the people who develop an intervention to stop someone from engaging in difficult behaviors do not know the individual in any meaningful sense. Instead, they see the person as a someone (or something) that needs to be fixed, or modified. But attacking a person’s behavior is usually ineffective and always disrespectful.
http://www.dimagine.com/10things.pdf
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